Zendesk reporting api. Pen For all the possible data you can retrieve from your Zendesk product, see the "JSON Format" tables of the Support and the Help Center API docs. Sep 10, 2025 · Learn the best ways to export Zendesk data using built-in tools, APIs, third-party services, and the Devart ODBC Driver. The API can return all information related to a ticket, so you may use the API output to pass data into a third party reporting application. Welcome to the Zendesk API reference docs. For end users, only the ticket fields with visible_in_portal set to true are returned. For more information, see the article: Exporting data to a JSON, CSV, or XML file. JSON format Ticket Metrics are represented as JSON objects with the following properties: Streamline support with Zendesk’s AI-powered ticketing software. Learn to use Zendesk Support API with Python for ticket retrieval and integration. Developer documentation for products at Zendesk We’re excited to introduce the Conversation Log API, designed to address key challenges in reporting and customer escalations by providing a unified, flexible solution for accessing raw ticket and message data. To use the API with Python or Node. Finally, you can also use the API to retrieve the content of your ticket comments. " However, standard objects can't provide every possible type of data object that your organization might want. Use the users API to add customers to your Zendesk Support instance. Note: It can take up to a few minutes for new tickets, users, and other resources to be indexed for search. The Zendesk REST API provides many types of native data objects for storing and managing your customer data, including tickets, users, and organizations. Learn the basics of the Zendesk API, its common use cases, best practices for scaling, and discover a complementary no-code alternative for automation. When The API can return all information related to a ticket, so you may use the API output to pass data into a third party reporting application. Returns a maximum of 100 records per page. See Understanding the data export options to review which type of account data each file type can export. Developer documentation for products at Zendesk For more information about the -G and --data-urlencode flags, see the curl documentation. Jan 11, 2026 · Think of this as a strategic Zendesk API tutorial for managers and team leads. Note: An end user won't be able to view their requests if the end user added an email identity (an email address associated with a Zendesk profile) after September 17, 2017, and didn't verify the email address. A complete guide to creating and implementing Zendesk messaging carousel templates using Sunshine Conversations API, AI agents, and best practices for modern customer support. Deliver fast, personalized support across chat, email, voice, and more. Please review its Disclaimer: Zendesk provides this article for instructional purposes only. Contents fai Unite your business by integrating your favorite tools with Zendesk partners! Integrations include leading CRM, Social Media, & many other apps. Zendesk allows companies to build better relationships with their customers. The problem is flagged by the API with a 403 response. Learn how no-code alternatives can complement your Zendesk ecosystem. Before you start, it’s important to note which user fields you can set, and whether or not you want additional user identities. Includes step-by-step methods for all user levels and plan types. Whether you're an experienced developer and Zendesk user or just starting out, this is where you'll find the documentation you need. Zendesk recommends using the Organization Memberships API to add or delete organizations for a user. The Welcome to Explore for reporting and analytics Get ready to access the customer analytics that matter. Custom report builder with drag-and-drop functionality Cross-channel reporting across email, chat, phone, and social Limitations: Zendesk’s strongest reporting features are locked behind higher-tier plans (Professional and Enterprise), which can push costs significantly higher for growing teams. Official Blog of SiteGPT. Pagination Cursor pagination (recommended) Offset pagination See Pagination. Zendesk admins can export account data, such as tickets, users, or organizations, to JSON, CSV, or XML files. Authentication End users can use the Requests API. Hi all, I'm aware that the Zendesk (beta) integration within Power BI is limited on Zendesks side to only pull through 1,000 rows at a maximum. Allowed For Agents Limits This endpoint has its own rate limit that is different from the account wide rate limit Developer documentation for products at Zendesk List Ticket Fields GET /api/v2/ticket_fields Returns a list of all system and custom ticket fields in your account. Follow the 2025 step-by-step guide to Zendesk Power BI integration. Aug 1, 2024 · A comprehensive guide to building a Zendesk API integration including code examples Submit a request If you have a Reddit account and want to report a Reddit Rules violation, use this report form. For example, you can use the API to determine if an outbound email was actually delivered and, if not, understand why based on the delivery status codes returned by the email service providers upon request; For more information about email notifications, see Understanding email delivery failures in the Zendesk Agent Workspace in Zendesk help. For more information, see the Tickets endpoint of our API documentation. The workflow is as follows: This is the reference documentation for the Zendesk Support API, which is also known as the Ticketing API. . The Zendesk REST API lets you automate, extend, and integrate the functionality of your Zendesk product. JSON Format for End Users When an end user makes the request, the user is returned with the following attributes: Responses will vary depending on the role of the client making the request. Most APIs have a "List" endpoint for getting multiple records. To make it easier to use Zendesk API, is there a way to get a report's query exported as a JSON or SQL or API query? We would like to be able to handle live Zendesk data, rather than relying on data files and dashboards. Which API end point can be used to get the Reports Overview data? I need to have the following data : New Tickets Solved Tickets Open Tickets Unresolved Tickets Recently updated tickets 6. Explore the essentials of Zendesk API development in 2026, from key use cases to important technical considerations. This guide covers native Zendesk Text, third-party integrations, setup steps, and how to choose the right solution. Developer documentation for products at Zendesk List Tags GET /api/v2/tags Lists up to the 20,000 most popular tags in the last 60 days, in decreasing popularity. We'll break down what the API is in plain English, show you what's truly possible with it, and then walk through a complementary, no-code way to reach your automation goals in 2026. If you try to pull data from an object with more than 1K rows (Which is all of our objects), it will throw an error: DataSource. You should not use this API to repeatedly export complete data sets. If you want to monitor or process metrics in real time, consider using the Streaming API instead. Teams customizing Zendesk face a choice: build custom tools with full control but high maintenance, or use native features offering security, stability, and integrated AI automation. Zendesk Explore for reporting and analytics is designed to help you analyze, understand, and share your business information. Articles about the different SDKs offered by Zendesk. Zendesk does not support or guarantee the code. This endpoint should not be used for capturing change data. Getting data from your Zendesk product The following example gets all the groups in a Zendesk Support instance using the groups API. The Zendesk API includes a redaction endpoint that removes the file content while preserving a 5KB reference file. Explore provides powerful, prebuilt reports that help you view and analyze key information about your customers, support resources, and more. With built-in automations and easy-to-use admin tools, our scalable platform cuts support costs and drives fast results—no expertise needed. Zendesk voice, built natively into Zendesk, is the only voice solution that is easy to use, scale, and delivers end-to-end AI across the entire call journey. The Real Time Chat API provides REST endpoints if you want to pull data on demand. The following example is a response for an end-user Incremental export workflow Use the API initially to export a complete list of items from some arbitrary milestone, then periodically poll the API to incrementally export items that have been added or changed since the previous poll. Disclaimer: Zendesk provides this article for instructional purposes only. Error: Web. js, see Searching with the Zendesk API. Cursor pagination returns a maximum of 100 records per page and fields are returned in the order specified by their id. T Real-time Zendesk ticket dashboard with SLA tracking and monitoring tools - agil01/zendesk-dashboard-project Discover how to add SMS support to your Zendesk instance. Note: This API does not follow the general mechanisms and conventions of most Zendesk APIs. We call these "standard objects. {/locale} is required only for end users or anonymous users In this 10-minute quick start, you'll use the Zendesk Ticketing API to create a few tickets in Zendesk Support. To learn more about archived tickets, see About archived tickets. API, authentication requests, API tokens, scripts, requests, API errors, and others. To search articles in Help Center, see Search in the Help Center API documentation. Developer documentation for products at Zendesk API Reference Welcome to the Zendesk API reference docs. This frees File Storage while maintaining ticket history for reporting purposes. The article contains a brief overview of the BI tools, CRM, how they relate to each other, and how to connect Zendesk to Power BI. Most of our APIs are organized by product capabilities. Ticket import Creating users in Zendesk Support Another common use for the Zendesk API is creating users in Zendesk Support. Use the List Audits for a Ticket endpoint to retrieve audit records for an archived ticket. The API is a powerful resource that many of our customers use to bulk-import resources, create apps, pull data to external sources, and more. Developer documentation for products at Zendesk List Articles GET /api/v2/help_center/articles These endpoints let you list all articles in Help Center, all articles in a given category or section, or all the articles authored by a specific agent. Get started With our selection of ge Developer documentation for products at Zendesk Microsoft API integration for Mimecast ’s Outlook End User Reporting may be subject to Microsoft Graph service throttling & limitations. Aug 26, 2024 · The API can return all information related to a ticket, so you may use the API output to pass data into a third party reporting application. You can use the Support API with tickets, users, organizations, custom objects, and manage ticket workflows. To extract the comments, manually go through the file. You can also list all articles with metadata that changed since a specified start time. If you think of a restaurant, the waiter carries dishes from the kitchen to your table. Zendesk also can't provide support for third-party technologies such as Python. Microsoft integrated app deployment completion time will vary per tenant. When it makes the request, the library automatically URL-encodes the parameter values. Power BI allows users to import data a variety of sources to quickly gain insights into their data. This is where Power BI and Zendesk come in. What is the Zendesk API? An API, or Application Programming Interface, is a tool for software applications. The tutorial is intended for admins and agents with no developer experience. Become a chatbot expert - learn about everything from normal chatbots to AI chatbots, ecommerce chatbots, customer service chatbots, and everything in between! API Reference Welcome to the Zendesk API reference docs. Transform customer and employee service with Zendesk AI Agents—trusted by 200,000+ companies. If the results are not Zendesk quality assurance software offers AI-enhanced checks, insightful CX analytics, and agent engagement. When you create or update a resource, the API renders the resulting JSON representation in the response body and may set a Location header pointing to the resource. Archived tickets are not included in the response. Start a free trial today. If you're getting data through the Zendesk connector for the first time, a preview connector notice is displayed. The ability to quickly update many records is another benefit of using the API. For more information, see Creating custom roles and assigning agents in the Support Help Center. Most of the reference documentation for the Zendesk API is available in the Rest API section of the Zendesk Developer Portal, which describes all the available endpoints. Developer documentation for products at Zendesk List All Ticket Audits GET /api/v2/ticket_audits Returns ticket audits. Zendesk Support accounts on the Enterprise plan or above can provide more granular access to their agents by defining custom agent roles. Visualize support data, track KPIs, and gain actionable insights in real time. Learn how leveraging Zendesk’s built-in extensibility often leads to better scalability, security, and insights. Use these key resources to guide you to success. Otherwise, choose an option below based on what you’re experiencing. It is intended for use cases such as creating custom dashboards, automating internal reports, and integrating with third-party systems. The following tutorials and articles supplement the reference documentation and other resources available on the Zendesk website. Jan 11, 2026 · A practical Zendesk API tutorial for beginners. What's my plan? All Suites Professional, Enterprise, or Enterprise Plus Support with Explore Professional or Enterprise A report is a request for information from your Zendesk The Zendesk API responds to successful requests with HTTP status codes in the 200 or 300 range. Search using Python You can use the Requests library for Python 3 to make REST API requests. Developer documentation for products at Zendesk The Workforce Management (WFM) API allows you to programmatically extract key workforce-related data. You'll find APIs for ticketing, help center, live chat, voice, sales CRM as well as some features that Select Online Services from the categories on the left, select Zendesk (Beta), and then select Connect. The library allows you to pass URL parameters as a Python dictionary. Developer documentation for products at Zendesk Use this API to get various metrics about one or more tickets in the Zendesk account. Comprehensive guide for using the Power BI Connector for Zendesk, detailing features and instructions to maximize its functionality. k7rjw, msko, u475, 2rxx, n0jb, szl7, wgazq, zv8yq, w7ib, 9r7na,